Refund policy

Return & Refund Policy

Last Updated: 03/04/2026

At SIMPLY SAVING, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within [7 DAYS] of delivery.

  • The item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (such as your order confirmation or receipt) must be provided.

Items that do not meet these conditions may not qualify for a return or refund.

Return Process

To start a return, please contact our support team at SIMPLYSAVINGZA@GMAIL.COM with the following information:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your request is reviewed and approved, we will provide instructions on how to return the product.

Please do not send items back without contacting us first.

Return Timeframe

Customers must request a return within [7 DAYS] after receiving their order.

After a return request has been approved, the item must be shipped back within [7 DAYS].

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.

  • Refunds typically take 10-15 to appear in your account depending on your payment provider.

Shipping fees (if applicable) may not be refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at simplysavingza@gmail.com

Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or alternative product.

Damaged or Defective Products

If you receive an item that is damaged, defective, or incorrect, please contact us within [2 DAYS] of receiving the order.

Please include:

  • Your order number

  • Photos of the damaged or incorrect item

We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or damaged after delivery

  • Products returned without original packaging

  • Clearance or final sale items (if applicable)

  • Personal care or hygiene products (if applicable)

These items may not qualify for refunds or exchanges unless they arrive damaged or defective.

Return Shipping Costs

Return shipping costs are typically the responsibility of the customer unless:

  • The product arrived damaged or defective

  • The wrong item was sent

In these cases, SIMPLY SAVING will cover the return shipping costs.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned products without tracking.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

SIMPLY SAVING
Email: SIMPLYSAVINGZA@GMAIL.COM
Address: 29 west St , Mayfair , Johannesburg